By confirming the details of the booking we send you, you are entering into a contract with us. In good faith we agree to reserve the accommodation and provide the associated services for the dates specified. You agree to pay the full amount agreed for those services and considerations.
Establishing a booking
When you book on the website, you will be asked to provide contact details and the method of payment. Once full payment is received, the booking is confirmed and you will be sent a confirmation email. Any subsequent changes sought by you will be at our discretion.
If we are unable to operate due to incapacity (including COVID-19 restrictions), natural disaster etc, we will in the first instance attempt to find suitable alternate accommodation or make a full refund if an alternative cannot be found.
We accept payment by Credit Card (via PayPal), Direct Deposit, International Fund Transfer.
Please note the Conditions of Use for each below:
Credit Card (via PayPal)
The details of your card will be required at the time of booking. An authorization for the full payment will be sought when you have accepted the booking details.
Electronic transfer to our account (Direct Deposit or International Funds Transfer only)
Full payment within 5 working days is required to complete your booking. We will notify you of the receipt of your payment and confirm the booking. Note that local inter-bank transfers may take 3 working days and international transfers longer.
Damage and theft
When it is apparent that theft of our property or damage caused by malicious or reckless behaviour has occurred during your stay, we will take action to recover the cost of repair or replacement.
We urge you to carefully consider the likelihood of your situation changing between the time the booking is made and the arrival date, before actually committing to a booking. However accidents, illness and unforeseen commitments do occur.
In the event of extenuating circumstances beyond your control we may consider a change request when:
1) You can substantiate those circumstances by providing documentary evidence or a statutory declaration and /or :
2) We have sufficient notice and have a reasonable chance of re-selling the vacated nights. What constitutes sufficient notice depends on the prevailing seasonal demand, usually at least two weeks.
We reserve the right to act on the situation in the way we see fit.
Possible actions are:
1) Provide a full refund less administration costs
2) Provide a partial refund less administration costs
3) Offer a once only transfer of the full booking to a different date.
4) Retain the full amount due on the lost nights when there is insufficient notice and /or no prospect of re-selling the booked dates.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you conduct a transaction with us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our business, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - RETENTION OF INFORMATION
Your data is stored via our data storage, databases, and website. They store your data on a secure server behind a firewall.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
[Re: Privacy Compliance Officer]
[21 Naas Road, Thara, ACT, 2620, Australia]